General Questions

Do you offer custom designs or personalizations?

No, we currently don’t offer custom designs, but the prints can be personalized with a name. Please contact us before you place your order.

Can I return a personalized product?

No, we're sorry. We can’t take back any products that have been personalized.

Do you sell your products anywhere other than on your website?

No, currently our products are only available from our online shop.

Who makes your products?

For now all of our products are designed and handmade by Stefanie in our Stefanimals Studio.

I’m looking for a product you don’t offer. Can you make it?

We have a lot of new product ideas, maybe it’s already on the list. Let us know what you are looking for and we will let you know if we can add it to our product line.

You can also subscribe to our Newsletter to stay up to date with new products, special offers and discounts, or follow us on Instagram and Facebook @stefanimalsdesigns to see what we are currently up to.

Can I use your Stefanimals in my own designs?

No, we're sorry. Stefanimals are protected by registered copyright. They are not for resale or commercial use. Please do not copy. Thank you!

Shipping Questions

Which shipping service do you use?

We ship all of our products via US Postal Service (USPS).

How much do you charge for shipping?

For orders up to $49.99 we charge a flat fee of $3. For orders of $50 and over we charge a flat fee of $6. To ship any order amount with Priority Mail we charge a flat fee of $10.

Do you ship internationally?

No, right now we don’t ship internationally. Due to the COVID-19 Pandemic, and the extremely long shipping times because of it, we are currently only shipping in the US.

How fast will I receive my order?
Our products are MADE TO ORDER and we have a 2-5 business day turnaround time, this doesn’t include shipping time. Shipping time must be added to our turnaround time.

Estimated Shipping Times:
USPS First Class: 3-5 business days
USPS Priority Mail: 1-3 business days

I placed my order 2 days ago, why don’t I have it yet?

You ordered from a shop that sells handmade products. Please keep in mind that our products are MADE TO ORDER, we have little or no inventory. Our turnaround time is 2-5 business days, which doesn’t include the shipping time.

My order got damaged in shipping, now what?

If your order got damaged in shipping please take a few pictures so we can see what happened and email them to us at stefanie@stefanimals.com. This will help us to improve how we package our products to prevent this from happening again. We will quickly send out a replacement at no additional cost to you.

Can I return something if I don’t like it?

Please be assured that we want you to be happy with your purchase and your overall shopping experience with Stefanimals. If you are not happy, please contact us at stefanie@stefanimals.com as soon as possible before you send back your purchase.

Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t accept a return.

To be eligible for a return, your purchase must be unused and in the same condition that you received it. It must also be in the original packaging and cannot be personalized. We require a receipt or proof of purchase.

You will be responsible for paying the return shipping costs. Shipping costs are non-refundable.

Questions about Art Prints

What sizes are your prints?

Our prints are available in 3 sizes. 5” x 7”, 8” x 10” and 11” x14”. Each size is available as a borderless print or with a white border.

What paper do you print on? Are your prints matte or glossy?

We print on high quality matte photo paper.

Should I get the borderless print or the one with the white border?

That depends on how you want to frame it. For detailed info and sample pictures please see our Framing Guide.

Do you sell your prints matted and framed?

No, we don’t sell any mats or frames. Our prints are available in three sizes (5” x 7” • 8” x 10” • 11” x 14”) and will fit standard mats and frames.

Do you ship your prints flat or are they rolled up?

All of our prints are protected by a cello sleeve and are shipped flat in a cardboard mailer.

What if I want something bigger? Do you sell any large posters?

At the moment we don’t sell any prints larger than 11” x 14”, but we are looking into adding more sizes to our shop in the near future. Feel free to contact us about larger prints and we’ll do our best to help you out.

Do you sell any prints on canvas?

No, we currently don’t sell any canvas prints, but we are looking into adding them to our shop in the near future.

Questions about Wall Stickers

What material are the wall stickers made of? Will they damage my walls?

The wall stickers are made of a removable fabric material, can be repositioned many times, and won’t damage your walls in any way. Use them only indoors, they are not waterproof.

How do I use the wall stickers?

They are easy to apply, just peel and stick. The smoother the surface, the better they will stick. The wall stickers can be repositioned many times.

For bigger stickers peel off a section from the top and fold the backing paper over. Stick the exposed part of the sticker to the wall and then slowly peel off the rest of the backing paper by pulling it down with one hand as you use your other hand to adhere the sticker to the wall.

Can I use the wall stickers on other surfaces?

Yes, our wall stickers can be used on any non-porous surface. The smoother the surface, the better they better they will stick. Use them only indoors, they are not waterproof.

Questions about Door Stickers

What are door stickers? Do they only stick to doors?

Our door stickers and wall stickers are made of the same removable fabric material. The size and the designs are what makes them door stickers. They are 16” wide and 3.4” high to perfectly fit under the 2 upper panels on a standard 6 panel door. They can be used on any non-porous surface. The smoother the surface, the better they better they will stick. Use them only indoors, they are not waterproof.

Questions about Small Stickers

What sticker paper do you use?

We currently only use matte sticker paper.

Are your stickers vinyl?

Our matte sticker paper looks and feels like smooth paper, but is in fact a very thin, tear-resistant vinyl.

Can I put your stickers on my car?

No, our stickers are for indoor use only. They are not waterproof.

Do you sell removable stickers at all?

Our Sticker Sets and Small Sticker Sheets are not removable, but all of our wall stickers can be removed and repositioned without damaging your walls.

Questions about Magnets and Buttons

How big are the magnets?

All of our magnets and buttons are 2.25” in diameter.

How strong are the magnets?

Our magnets are mainly meant to be decorative. The magnets hold about 3 letter-sized sheets of paper.

Can you personalize the magnets so I can use them as party favors?

Yes! We can personalize our magnets with names and dates. There are spaces for personalizations on the product page. You will be sent a proof before me make the final product to make sure everything is the way you want it.

How do you package the magnets?

Individual magnets are packaged in cello selves with cardstock backing.

Party favors are either in cello selves with cardstock backing or in individual organza bags, it’s your choice.

Magnet Sets are sold in cotton muslin drawstring bags to easily keep them together.

What are buttons? They don’t look like normal buttons…

The front of our buttons look just like our magnets, but the back is smooth and silver and DOESN’T have a magnet or a pin.

We use the buttons for our animal matching game because there really is no need for the game pieces to be magnets.

Our magnet/button sets can be either magnets or buttons, the choice is yours.

I see you have pre-set magnet/button bundles? Can you make a custom bundle for me?

Yes, please contact us before you place your order to let us know which existing magnets you would like in your custom bundle.

How do you play the animal matching game you are selling?

1. Each animal matching game has 12 matching pairs for a total of 24 buttons.
2. Lay them all face down.
3. Turn over any two buttons.
4. Keep them if they match, turn them back over if they don’t.
5. Do your best to remember what is on each button as they get turned over.
6. The player with the most matches wins the game.